Managing returned inventory across multiple locations is no small task. For JCPenney, a fragmented process, inconsistent recovery rates, and limited buyer competition made it difficult to maximize the value of returned merchandise.
By partnering with B-Stock, JCPenney centralized its B2B resale process into a data-driven program, creating a more consistent, scalable approach to inventory disposition.
Download the Case Study to Learn:
How JCPenney unified resale operations across dozens of facilities
The role competitive buyer demand played in improving recovery rates
Best practices for scaling a B2B resale program while maintaining operational consistency
How data and insights helped optimize performance over time
The strategies JCPenney is using to continue expanding and strengthening its resale program
Whether you’re looking to improve recovery, increase buyer competition, or build a more scalable returns strategy, this case study offers practical insights from a retailer that has spent nearly a decade refining its approach.
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