We’re excited to announce an opening for a Junior Support Agent to join our dynamic team! If you have a passion for providing top-notch technical support, excellent communication skills, and experience in a customer-facing role, we’d love to hear from you.
About the Role
As a Junior Support Agent, you’ll be the first point of contact for our users, responding to inquiries, resolving technical issues, and providing exceptional customer service via our Zendesk support platform. This is a remote, full-time, 40 hours/week position, and we’re looking for someone who can commit to working Monday through Friday.
Requirements:
Fluent in English
Previous experience in a customer-facing support role, ideally in a B2C more than a B2B environment.
Ability to work full-time (40 hours/week) and dedicate yourself to this role exclusively
Strong knowledge of Windows 10/11 environment, log collection, advanced configurations, and troubleshooting
Familiarity with Mac systems (virtual machines and Windows emulators) is valuable
Experience with Zendesk is a plus, but not required as we provide training
Excellent communication skills and patience when explaining technical issues
Ability to work independently and manage multiple tasks efficiently
Your Responsibilities:
Respond to user inquiries via Zendesk, including technical issues, product questions, and troubleshooting
Conduct one-on-one screen shares with customers to resolve technical issues and collect necessary information from the user’s PC for further analysis by our QA and/or Dev team.
Reproduce reported issues and write step-by-step reports for the development team
Patience and empathy with users, understanding their concerns and maintaining a friendly demeanor. Having provided technical support to those that are a little older and may not be tech-savvy is a plus.
Create articles on FAQs, new solutions, features, and topics related to trading and our products
Monitor and engage with users on our company’s Discord server
Adhere to the company’s established support process as directed by the CEO and Support Manager
How to Apply
If you’re excited about this opportunity, email [email protected], along with your resume. We can’t wait to hear from you!
One last thing, we usually get massive volumes of applications and unfortunately, we won’t be able to reply to each one individually.
