Rhazes AI launches a controlled pilot at Al Hamshari Hospital to cut administrative work and support doctors serving refugee patients. Check it out.
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It is safe to say that Artificial Intelligence (AI) has touched almost every field, from helping banks combat fraud to powering automotives and quantum computers.
Healthcare is no exception.
In hospitals, especially in war-torn areas with small teams, power outages, and limited resources, AI can prove to be a crucial tool.
According to the WHO’s report, health workers are coping with the chaos of the past 16 months, placing immense pressure on Lebanon’s health system.
Health workers are seeing an increased demand for hospitalisation, complex medical interventions, and mental health services.
Health services have been severely impacted, and the widespread damage to water, sanitation, and municipal infrastructure heightens the risk of disease outbreaks, reveals the report.
These are the scenarios where doctors treat wounds, infections while managing paperwork, discharge summaries and more.
To address these problems, London and Qatar-based Rhazes AI, a health tech startup, announced the launch of a first-of-its-kind pilot at Al Hamshari Hospital in southern Lebanon.
The pilot introduces clinical AI scribes designed to relieve the administrative burdens faced by frontline doctors in one of the most under-resourced medical environments in the area.
Rhazes: Providing gen-AI for healthcare
Founded in 2023, Rhazes AI develops generative AI technology for the healthcare sector, focusing on clinician productivity and administrative tasks.
The company provides an assistant that transcribes consultations, generates medical documents, suggests diagnoses, and automates billing processes, ensuring compliance with data protection regulations.
The company’s AI serves the healthcare industry, offering tools designed to integrate with existing electronic patient record systems.
Why now?
The pilot comes at a critical time, as the hospital serves Lebanon’s largest Palestinian refugee camp and is currently overwhelmed by rising casualties resulting from the ongoing Gaza conflict.
The hospital has 80 beds, 56 doctors, and 31 nurses, yet serves over 4,000 patients each month and frequently performs more than 400 surgeries during times of crisis.
It remains the only facility with a working dialysis unit serving the southern camps.
As of May, approximately 82,700 people remain displaced in southern Lebanon, leading to an increased demand for complex medical care and mental health services, according to the WHO (World Health Organisation).
The pilot program is funded by Rhazes AI and run in partnership with the Palestine Red Crescent Society, which operates the hospital. Its goal is to improve care in a hospital system that is lacking resources.
The initiative is part of a controlled trial to evaluate how artificial intelligence can ease the administrative burden on frontline doctors working under extreme pressure.
AI clinical assistant: Here’s how it works
As a part of the partnership, Rhazes is deploying an AI clinical assistant across the hospital’s outpatient and emergency departments.
The agentic platform adapts to low-resource environments without requiring extensive hospital infrastructure.
The company’s platform supports doctors end-to-end by transcribing consultations in real time, assisting with diagnostic reasoning, and generating evidence-based management plans.
Additionally, the tool automates documentation processes, helping doctors to create structured summaries, admission notes, billing codes, and insights from the patient record.
The hospital is mostly run by Palestinian doctors who have to fill multiple roles, including generalists, specialists, and emergency physicians, because there are no referral pathways or specialised hospitals.
Many doctors see over 60 patients a day, and the heavy workload of paperwork often adds to their stress.
This reduces administrative burden and enables more efficient care.
“This isn’t about replacing doctors, it’s about surrounding them with support. When a young doctor is trying to manage dozens of complex cases a day, every second counts. Whether it’s transcribing an admission, accessing specialist-level knowledge or double-checking a differential diagnosis, Rhazes AI is there to reduce uncertainty and let doctors focus on what matters the most, the patients,” adds Al-Fagih.
The pilot will run as a non-randomised, controlled implementation trial from August to November 2025, to assess its effect on documentation time, decision confidence, and patient flow.
