In this episode of Canopy Practice Success, host KC Brothers welcomes two leaders who have been shaping Client Advisory Services for years: Deneen Dias and Christine Triantos, co-founders of Infinite Ties. From their early-adopter journeys to launching a new venture, Deneen and Christine share candid lessons on what works, what fails, and why vulnerability accelerates learning in the CAS community.
Here are the main highlights you won’t want to miss.
1. From Early Adopters to Industry Shapers
Deneen Dias and Christine Triantos share how being “early adopters” in the Client Advisory Services (CAS) space meant learning through failure, experimentation, and persistence. Their candid discussion reveals how testing, failing, and iterating ultimately created the foundation for today’s most effective CAS models.
“We always say early adopter just means we failed a lot — but every failure pushed CAS forward.” — Christine Triantos
2. Profit Starts with Boundaries
One of the most powerful takeaways from this episode is the idea that saying “no” can actually make your firm stronger. By defining a clear ideal client profile (ICP) and turning away work that doesn’t fit, firms can protect both profit margins and team well-being.
“The more ‘no’s’ you say, the more profitable you are. It’s hard for firms to hear, but it’s true.” — Deneen Dias
3. AI as a Catalyst, Not a Replacement
The trio dives deep into how AI is transforming accounting — not by removing humans, but by elevating them. As automation takes over repetitive tasks, advisors gain time for deeper client relationships and more strategic thinking.
“AI can automate the work, but it can’t build trust or tell a client’s story — that’s where advisors shine.” — Christine Triantos
If you want to hear more about these topics give the episode a listen.
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