Key questions to ask a moving company.
The best way to avoid unpleasant surprises when hiring a moving company is to ask direct questions before you hire them.
1. What services do you offer?
2. What services will result in extra fees?
If a service isn’t specifically listed in your estimate, don’t assume it’s included or won’t cost extra. Common items with an extra fee include packing supplies, carrying up stairs or long distances, furniture assembly and fuel.
3. Is your estimate binding or nonbinding?
Binding estimates protect you from companies that entice you with a low price and raise it later. A binding estimate ensures your price won’t increase as long as you don’t add items at the last minute.
4. How do you calculate costs?
Movers may charge by hour, weight or distance — and seasonal demand can affect pricing.
5. Is your company a broker or carrier?
Some “moving companies” are actually brokers that outsource to carriers. If a different company will be moving your belongings, ask for its name and FMCSA number so you can research it.
6. What’s your cancellation policy?
If there’s any possibility your moving plans could fall through, ask how far ahead you must cancel and what costs or fees you will be liable for.
7. What liability coverage do you offer?
Ask for written details that include terms, coverage, cost, exclusions, the claims process, required documentation and resolution timelines.
8. Will your full-time employees or a subcontractor handle my move?
Find out if those responsible have had background checks and are covered by workers’ comp.
9. Can you guarantee delivery dates?
Most moving companies provide delivery windows, but if you need your belongings by a certain day, ask about a guaranteed delivery date. Get such a guarantee in writing and how much you should expect to pay for it.
10. What forms of payment do you accept?
Not all companies take credit cards, and those that do may charge a convenience fee or accept them only for deposits. A partial deposit is normal, but avoid movers that demand cash or a large upfront payment.
