How CX Teams Must Adapt To Steer A Journey-Centric Transformation
Tasks And Responsibilities To Activate And Evolve Journey Centricity Need a menu of tasks that customer experience (CX) teams can ...
Saturday, December 14, 2024
Tag: JourneyCentric
Have You Developed Your Journey-Centric Transformation Roadmap?
Use Forrester’s Assessment To Develop Your Journey-Centric Transformation Roadmap Journey centricity requires a change in operating model, moving six operational ...
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